Machine Service Department
Our Baby Lock certified in-house service department offers repair & service for your Baby Lock machine. Drop your machine off anytime. Average turn-around time is 1-2 weeks.HOME SERVICE NOW AVAILIBLE!That’s right, we now make house calls for machine service. We understand that some machines are just too heavy to bring to us so Kirk is now offering to come to your house for service calls and cleaning. The service area ranges from Franklin to Cashiers, Whittier, & Clayton. (He may be willing to go farther for an extra charge) The home service call is $125 (NOT including the normal machine service fee and parts). While we carry common replacement parts, there may be times that require parts to be ordered. Therefore, any return trips to install parts that had to be ordered will require a $50 return trip charge. Please note that since we sell only Baby Lock machines, we do not carry parts for other machines.
Split the trip charge with a friend if you book back-to-back appointments on the same day and live within 5 driving miles of each other.
For questions, or to make an appointment, feel free to call the shop and ask for Kirk. *Payment will be due at the end of the service call even if a return trip is necessary.