All product sales are FINAL and not eligible for refund or exchange.
We Schedule your shipping for you.
CARRIER CONTRACTS: We offer USPS and UPS for shipping as their rates and services seem to be the most reliable and affordable. If you prefer another carrier, you can arrange a pickup using your business or personal shipping account. When we arrange to ship your package, we are doing in on your behalf. The shipping agreement is actually between you and the carrier. We do not have access to their shipping systems.
RESIDENTIAL IS BETTER: It is recommended that you ship to residential addresses to ensure your delivery is not interrupted if a shelter-in-place order is implemented in your state or town.
- SHIPPING OUT YOUR ORDER: Standard ground orders take 1-2 business days to process and ship out (Monday- Friday). Most times we ship the same day the order is received. Processing time may take longer during peak sales weeks and holiday season. Please note we do not ship on weekends. It is our goal to ship your order as quickly as possible, however, delays can sometimes happen and if this is the case, we will contact you with the details.
- DECEMBER HOLIDAY SHIPPING SCHEDULES: Orders placed by Dec 15th, should arrive at your destination by Dec 24th or before. Please choose PRIORITY MAIL for the fastest delivery option. It is possible that orders shipped after December 15th will also arrive at their destination, but it is better to send as early as possible.
- TRACKING YOUR ORDER: We always send your tracking number, via email, once the shipping label is created. Please understand we are not able to guarantee delivery times as that depends on the operations the shipping company and the particular state/area of the country. If anything happens to your shipment, you will have to contact the carrier directly since it is your property and your contract is through them.
Fair Shipping Rates:
We have taken great care to ensure accurate weights are listed on each product so your shipping charges are automatically calculated correctly. We offer flat rate shipping of either $5 or $8 based on the weight of the items ordered. If actual shipping cost exceeds those amounts, we absorb that cost. If your order is over $100 before tax and shipping, you order ships free and we absorb the entire shipping cost.
- WE DO NOT OFFER REFUNDS ON SHIPPING COST: Please understand that we are paying the shipping company on your behalf. They are responsible for their shipping services. If you require a shipping refund, you must contact the carrier directly as they will not allow us to issue a refund to you.
Tracking says my order was delivered, but I have not received it.
Sometimes this resolves itself in a matter of hours. But if your shipment doesn't arrive, it may have been delivered to the wrong address. We normally ship through USPS and it is BEST to contact your carrier as soon as possible to see if they remember where they left your package.
- Almost every order we ship out has a tracking number. Use this number when you contact the carrier.
- USPS: Contact your LOCAL post office and ask to speak to the carrier that handles your route. Usually the carrier can find it and redeliver, but it is important you contact your "local" post office, not the main branch. Do this as quickly as possible and keep us posted! We want you to get your products asap! (We have found that calling your local post office will be more effective than going through the online options for the USPS, and carriers are normally really good about fixing a mistake.)
- UPS: Follow the instructions on the UPS.com website.